As long as your purchase meets Steam’s parameters, you’ll receive your refund. You can also cancel at any point before the request is reviewed by going back to Steam’s support page. If the refund itself was a mistake, you can also select Cancel refund request. You can write down this number, but you’ll also receive a notification at the email registered on your Steam account. Select Submit request and you’re all set! You will then be taken to a screen confirming that your request was submitted with a reference code for your ticket. You can then input your reasoning and type out any other comments about your purchase. You'll then be able to use the drop-down menu to pick where you want the refund I chose my Steam Wallet. Regardless of your choice, you’ll be taken to a second window where you must confirm your desire for a refund. (You can also remove the game permanently from your account, but you won’t receive a refund.) You can report any problems you’re having with a specific game in this next menu, but you can request a refund by clicking It’s not what I expected or I purchased this by accident. Since I’m returning Dead by Daylight, there’s no need for me to search for it. You wont be able to get a refund through the Steam app on your computer or through the regular site. If it’s in your most recent games, it’ll be listed on this front page. There are a lot of options here, but you want to focus on the game you want to return. You can also click the Support button at the top of the Steam website. To initiate a return, go to the Help menu and click Steam Support in the Steam client. I bought the game on sale, but it just so happens I already have it on Xbox. د.إ 365.00 Buy now ↗ How Do You Get a Steam Game Refund?įor this tutorial, I used my recent Dead by Daylight purchase. It can go into your Steam Wallet, or back to another payment method you have tied to your account such as Visa, Mastercard or PayPal. You also can’t get a refund on video purchases unless it was available in a bundle with non-video items.Īs part of the refund process, you can choose where you receive your money. Note that Valve-developed games will offer refunds within 48 hours of purchase, but other developers have to enable the option for refunds first. Such refunds are on a case-by-case basis. You can request refunds on in-game purchases or subscriptions, typically within 48 hours of purchase.Any purchased game can have a max of two hours of playtime on it.You need to submit the refund request within 14 days of purchase.You can't get a refund if you received a game through a third-party site or other means. It needs to be a game you purchased through Steam.However, these items must fall under specific parameters: Here is an overview of how refunds work with other types of purchases. Valve allows you to return gamers, preorders, DLC, in-game purchases, and unredeemed gifts. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. You have options if you purchase a game that you end up not liking.Which Games Are Eligible for Refunds on Steam?Ĭompared to other game platforms like Xbox or PlayStation, requesting a refund on Steam is relatively easy. If you don’t quite meet the requirements but still want a refund, putting the request through is worth a try. When you pick up a new game, the two-hour rule is worth keeping in mind so you’re always aware of the cut-off point before you go too deep. You must request a refund within 14 days of purchase and not have clocked more than 2 hours of total playtime. Scroll through this list to find the game or software you would like to refund and click on it. Now your recent purchases made in the last six months will be visible. READ MORE: Which games in your Steam library work on Steam Deck? This will bring up a new Steam Support window where you will now be able to see a tab labeled Purchases. With that said, the company states that it will review cases that fall just outside the guidelines. What is Steam’s refund policy? Image: Steamīefore you consider returning a purchased product, you should ensure that you’re within the bounds of the Steam refund policy. Let’s discuss how to return a game on Steam and request a full refund. While the process isn’t exactly streamlined, it’s not overly complex. If a newly-purchased game isn’t to your taste, you can cut your losses and get all your money back. Naturally, certain conditions apply, so you can’t return any old title you’ve been playing for hours. If you’ve purchased a game on Steam that isn’t-in your opinion-very good, you can request a refund. Refunds can only be requested within 14 days of purchase and if the game has been played less than 2 hours Quick Answer: To request a refund on a game purchased through Steam, go to Steam Support and click on “I would like a refund” to the game in question.
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